Borehamwood

Customer Service Administrator

Full-Time, Permanent
£20,000.00 - £20,000.00
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ABOUT THE ROLE AND KEY DUTIES

Our Client is looking to recruit several experienced Customer Service individuals to join their fast-paced and friendly team to hit the ground running following training.

Working Hours Available – Monday to Friday 09:00-17:30 or Friday to Tuesday 09:00-17:30

 

  • Provide quality responses to customer contacts in writing, by telephone and email
  • Balance business needs against customer expectations to ensure high levels of customer satisfaction.
  • Achieve department KPIs for incoming calls and response rates.
  • Take ownership and manage own complaint caseload.

SKILLS, EXPERIENCE AND KNOWLEDGE REQUIRED

  • Excellent listening and verbal communication skills.
  • Need to be flexible, able to multitask, be focused, computer literate, work effectively as a team member.
  • Methodical and organised approach to ensure that all customer contacts are completed within agreed time.
  • Ability to work on your own initiative with set guidelines as well as working as part of a team.
  • Calm disposition coupled with the ability to work well under pressur

What You'll Get

  • Fantastic working environment
  • Flexible work from home
  • Extensive benefit package
  • Casual dress
  • Social events
  • Career progression

Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment wishes you the best of luck in your job search.

Nouvo Recruitment Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.

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