Borehamwood

CUSTOMER SERVICE ADVISOR

Full-Time, Permanent
£22,000.00 - £24,000.00
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ABOUT THE ROLE AND KEY DUTIES

Our client is a successful online business who, over the last 2 years, have grown from strength to strength.  Due to their success, they are looking for an experienced customer service advisor who is a focused individual to work 3 days in their office and 2 from home (following probabtion).

 

  • Regular customer/supplier interaction.
  • Collaboration with colleagues.
  • Responding accurately to requests, explaining solutions, and ensuring customers feel valued.
  • Service and provisioning case management.
  • Building lasting relationships with our customers based on trust, reliability, and delivery.
  • Understanding pre-defined SLA’s whilst providing an excellent customer experience.
  • Retain up to date product knowledge.
  • General administrative and operational duties.

SKILLS, EXPERIENCE AND KNOWLEDGE REQUIRED

  • Excellent communication skills written and orally
  • Excellent telephone manner
  • Strong problem-solving ability
  • Customer Service experience
  • Passionate about what they do
  • Good time management
  • Excellent organizational skills
  • Strong IT skills, Word, Excel & Outlook etc
  • English and Math’s qualification

Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) Ltd wishes you the best of luck in your job search.

Nouvo Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.

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